Refund Policy
Clear, transparent terms regarding our 40-day free trial, final activation sales, and payment protections.
At Poppycorn TV, we prioritize complete transparency. We provide all users with an unrestricted 40-day free trial on their Smart TV hardware so they can thoroughly evaluate player performance before making a purchase. This policy defines our all-sales-final terms, protected exceptions, and payment processing standards.
1. 40-Day Free Evaluation Period
Upon installing Poppycorn TV on your Smart TV (Samsung Tizen, LG webOS, Android TV, Apple TV), your device receives a full 40-day free evaluation period without requiring credit card details. This extended period allows you to verify:
- Full compatibility with your personal playlists (M3U and Xtream Codes)
- Smooth 4K video rendering, hardware audio decoding, and subtitle synchronization
- Fast navigation and responsive controls using your TV remote
2. All Sales Are Final & Non-Refundable Policy
Explicit Notice: Service & Activation Licenses Are Non-Refundable
Because every customer is provided with a full 40-day free trial before paying, all Poppycorn TV software license purchases are strictly final and non-refundable once assigned to your TV device.
Because every user receives a generous 40-day free evaluation period to test the application prior to purchase, all license activation purchases are final and non-refundable once payment is completed and the license is bound to your device's unique hardware Serial Key.
In accordance with digital content regulations (including Article 16(m) of EU Consumer Rights Directive 2011/83/EU), the statutory right of withdrawal does not apply once digital license delivery has begun immediately following your evaluation period.
3. Protected Exceptions & Remedies
Notwithstanding our all-sales-final standard, we provide prompt, guaranteed remedies in the following specific circumstances:
Accidental Duplicate Billing
If a transaction is billed multiple times for the same device serial key due to a connection glitch, the duplicate payment is refunded immediately back to your original payment card via Stripe.
Device Serial Key Mistype (Free Transfer)
If you mistype a character in your device Serial Key during checkout, our support team reassigns the activation to your correct TV hardware key at zero additional cost.
4. Non-Refundable Circumstances
Poppycorn TV is strictly a media player client application. We do not sell, host, broadcast, or curate any television channels, video streams, or content. Consequently, refunds cannot be granted for:
Third-Party Playlist Provider Issues: Stream buffering, offline servers, channel audio/video stuttering, or expired access originating from your external playlist provider.
Change of Mind After 40-Day Evaluation: Situations where the user simply changes their mind, as the 40-day free trial exists specifically to eliminate purchase uncertainty.
5. Processing Time & Stripe Card Payouts for Exceptions
Verified duplicate billing requests are reviewed within 24 to 48 business hours. Upon approval, funds are credited directly back to the original payment card through our certified payment processor, Stripe. Funds typically reflect on your bank statement within 3 to 7 business days depending on your card issuer.
6. Direct Dispute Prevention & Bank Descriptor Recognition
Transactions appear on your credit or debit card statement as POPPYCORN TV or POPPYCORN.TV. If you have any questions regarding your transaction or need a key reassignment, please contact our support team directly before initiating a formal bank dispute. Reaching out directly ensures immediate resolution without unnecessary bank delays.